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Complaints

All programme content on East Coast FM (news, talk, music, advertisements, etc) is regulated by the Broadcasting Authority of Ireland and the various codes that are in place from time to time, including:

BAI Codes of Fairness, Objectivity & Impartiality in News & Current Affairs: Open file

BAI Code of Programme Standards: Open file

BAI General Communications Code: Open file

East Coast FM welcomes feedback and invites any listener to make an official written complaint if he or she reasonably feels that the station has broadcast material which breaches the codes. On receiving a valid complaint, this station will respond to the complainant within 21 days at the address supplied.

In the event that the complainant is not satisfied with the response the complainant is invited to refer the matter to the Broadcasting Authority of Ireland (BAI). A submission to the BAI should be made no later than 14 days following the receipt of the reply from East Coast FM. Codes are available to view and download from the BAI web site

Please post your complaint in writing to:

Complaints Department
East Coast FM,
Killarney Rd.
Bray
Co Wicklow
A98 R6F6

or email to: complaints@eastcoast.fm

The East Coast FM Code of Practice on Complaint Handling is available for viewing or download here: Open file


Forms to download (PDF Format):

Complaint Form: Advertising/Commercial Communications Open file

Complaint Form: Programming Content Open file


BAI Right of Reply Scheme

The Broadcasting Authority of Ireland’s ‘Right of Reply Scheme’ came into effect in May 2011. It provides for the broadcast of a Right of Reply Statement that will facilitate the correction of incorrect information which has been broadcast and which has resulted in a person’s honour or reputation being impugned. A request under the Scheme must be made not later than 21 days after the date of the broadcast in question.

Further to the requirements of the Broadcasting Act 2009, the scheme provides an opportunity for a person to exercise his/her right to the correction of incorrect information without recourse to legal proceedings which may prove time-consuming and costly.


Requesting a Right of Reply

If you wish to request a Right of Reply, please take time to read the full details of the scheme here Open file

Requests for a Right of Reply on East Coast FM should be made to Ciara O'Connor, CEO, by e-mail to ciara.oconnor@eastcoast.fm or by post to Ciara O'Connor, CEO, East Coast FM, Killarney Rd, Bray, Co Wicklow, A98 R6F6.

Should East Coast FM refuse or deem it inappropriate to grant the request for a Right to Reply Statement to be broadcast, the decision can be reviewed by the BAI’s Compliance Committee.

Further information about the Right to Reply Scheme is available directly from the Broadcasting Authority of Ireland, at www.bai.ie or by calling the BAI on 01 6441200.

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